← Contractors Pocket Secretary
Support
Help with Contractors Pocket Secretary, listed on Google Play as Contractor Invoices & Expenses.
Reach us
Email secretary@pocketsecretary.io. Questions, bug reports and feature requests are all welcome. Include your Support ID, shown at the very bottom of Settings in the App, and your phone model, so we can find your account and help faster.
Automatic clock-in didn't clock me in
- Check that Auto Clock is on in Settings.
- Allow location "Allow all the time" for Contractor in your phone's settings. "Only while using the app" isn't enough to notice you arriving while the App is closed.
- Make sure the job has a pin. If its address didn't turn into one, stand on the site and tap Pin to where I am now.
- If you limited auto clock-in to work hours, arrivals outside those hours are ignored on purpose.
- Still missing arrivals? In Settings, open Geofence log and send it to us with your Support ID.
More on how auto clock-in works.
A time or expense is wrong
Open it and edit it. Anything can be changed, however it was entered, until it's billed.
Getting a new phone or reinstalling
Before you switch, link your Google account in Settings. Your work is saved to it, and signing in with the same Google account on the new phone brings it all back. Without a linked account, your work is tied to the old installation.
Premium
- What it adds: branded invoices, accounting exports and unlimited job photos.
- Paid but still locked? Activation can take a moment. Reopen the screen, or open the Premium sheet and tap Restore purchase.
- Cancel: in the Google Play app, go to Payments & subscriptions → Subscriptions. Uninstalling the App doesn't cancel it.
- Refunds are handled by Google under Google Play's refund policy. Write to us too and we'll help where we can.
Deleting your data
Email datadelete@pocketsecretary.io with your Support ID. Your records are deleted within 30 days and you'll get an email when it's done. The privacy policy has the details.